Select Page

Frequently Asked Questions

What is Best Ride?

Best Ride is a comparison of rideshares services. In one simple app we enable you to compare pricing and other information to help you to book the best ride. Our system is designed to help provide full transparency on pricing so our users always get to see the best priced ride. As Best Ride will save you in many ways, we only charge a very nominal amount to conduct a search – however, you pay the same price you would using any rideshare app directly.

Do I get any free searches?

Yes – for all new users, you will receive your first five searches absolutely free. The app also allows more free searches by sharing Best Ride and/or viewing certain adverts.

Does it work in every city?

As there are over many rideshares services globally, Best Ride is being launched initially in Australia, then Europe, South America then the world! Please be patient as we will be in your city soon. As we try to include ALL ride share services, please check in your city to see.

What is the cost to use Best Ride?

The cost of a search is miniscule compared to the savings it can show. This varies between countries but is always a nominal amount; AU $0.38, UK 20p, EU €0.25, BRL 1.05 c, ARG $15, CLP 180, US $0.25, INR 18, IDR 6350, MYR 1.10. These are approximate costs, but you will always save much more than this when you use the Best Ride app. You can enjoy the first five searches for free to see the value.

Can I buy a monthly subscription?

Yes, as a regular user, you will save more as the monthly subscription allows unlimited number of searches.

When will my credit card be charged?

If you are not on a subscription plan, we charge your card in lots of 4 (Apple) or 5 (Android) searches at a time.

What about refunds?

The Best Ride app is configured to only record a usage charge when you hit the “Find My Best Ride” button. The usage charge is then applied as you have used our service and been presented with the information. There is no refund if you then decide not to use any rideshare service.

Why is there a price variance between the ride share services?

Many rideshare companies offer personalized pricing as well as discounts in a very competitive area. Best Ride allows you to compare up to date pricing as our algorithm calculates a timely pricing rage estimate. All ride share services vary their pricing depending on time of day, your location and the supply and demand of their drivers. Best Ride will show you a side by side comparison for an easy choice.

Does Best Ride work in other countries?

Yes – Best Ride is currently optimized for Australia/NZ, Europe and South America and we have included ALL major rideshare services within our app. We are rolling out Best Ride to cover as many major cities as soon as we can.

Is my account linked to any ride share service?

Only to those that you use. You will have a Best Ride profile which includes your account when you sign up with us. It only takes just a few seconds and you only need to do it once.

Do I need to download multiple ride share apps before I can use Best Ride?

No – Best Ride has been specifically designed to make your life easier. Best Ride will show comparative estimated pricing for ALL the available ride share services at your location, if you choose to use a service that you do not have the app for, Best Ride will then take you to that service’s download page. If you never use a service, you do not need to download their app.

Does Best Ride work with scooters and bikes?

Not yet, but we’re working on it.

I have a regular ride share app, why should I use Best Ride?

Until you start comparing and see what others have to offer you’d be surprised just how much time and money you are wasting by just using one service. You can still use your regular ride share service at the price they would normally charge you. However Best Ride gives you more options and the ability to know you’re getting the best ride at that time, for you.

Is my data secure?

Yes – We use the latest encryption technologies and do not store credit card details on unsecure, unencrypted servers. Please see our Privacy Policy for more information.

How do I get Best Ride on my phone?

Best Ride is available on both iOS and Android devices. Follow the download links on the homepage or visit your app store for Android or Apple devices. Once you download, simply follow the setup instructions and you can be comparing prices in a moment.

What benefit is there in using Best Ride versus downloading multiple apps?

Best Ride can be your window to ALL your ride share or taxi needs. You can quickly and more easily compare ride services within our app in real-time. A lot more convenient than trying to open multiple apps and noting a variety of prices to compare? It takes much longer. Simply use Best Ride to help you decide which ride is best for you at that time and location then enables you to make that choice quickly.

Will I pay more for using Best Ride compared to booking directly on each app?

No – users of Best Ride pay the same price as they would pay if they were to book directly with a ride share service.